Privacy Policy 21hut – Member Data Protection & Privacy

01 Introduction

This Privacy Policy explains how 21hut ("we", "Platform" or "Company") collects, uses, discloses, and protects your personal information when you use our website at 21hut.net and related mobile applications.

By registering an account or using any 21hut service, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully and to contact us should you have any questions.

This policy applies to all users of the 21hut platform, including unregistered visitors, registered members, and all individuals who interact with our services through any channel.

02 Information We Collect

We collect various types of information depending on how you interact with the 21hut platform. The following are the main categories of information we collect:

A. Information You Provide Directly

• Full name, date of birth, and identification card number (for KYC verification purposes)
• Email address and mobile number
• Current residential address
• Bank account or e-wallet details for deposit and withdrawal purposes
• Identity verification documents such as a copy of your national ID or passport

B. Information Collected Automatically

• IP address and approximate location data
• Device type, operating system, and browser version
• Activity log data including pages visited and session duration
• Cookie data and device identifiers
• Transaction records and game history

03 How We Use Your Data

The information we collect is used for legitimate and specific purposes only. We will not use your data for any other purpose without notifying you in advance.

• Account Management: Creating, verifying, and managing your member account, including the required KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities within the platform.
• Platform Security: Detecting and preventing fraud, hacking, system abuse, and other suspicious activities.
• Customer Support: Providing technical assistance and responding to enquiries submitted to our team.
• Communications: Sending important notifications related to your account, transactions, and policy updates.
• Service Improvement: Analysing usage patterns to improve your experience and platform performance.
• Legal Compliance: Fulfilling the reporting and audit obligations required by the relevant authorities.
• Marketing (with consent): Sending promotional information and exclusive offers to members who have opted in to receive them.

The legal bases for processing your data include the performance of a contract, legal obligations, our legitimate interests as a platform operator, and in certain cases, your explicit consent.

04 Sharing Information with Third Parties

21hut does not sell or rent your personal information to any party. However, there are specific situations where we may need to share information with selected parties:

• Service Providers: Payment processing companies, identity verification service providers, and technical infrastructure providers that help us operate the platform. All parties are bound by strict confidentiality agreements.
• Regulatory Authority: When required by law or by a directive from a legitimate law enforcement agency, we will disclose the necessary information.
• Audit & Compliance: Independent auditors appointed to verify the fairness of our games and operational compliance.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. You will be notified in advance.

05 Cookies & Tracking Technologies

21hut uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how visitors use our website to help us improve it. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: Used to understand usage patterns and overall platform performance for internal improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

06 Data Security

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL/TLS encryption for all data transmitted over the network
• Encryption of sensitive data stored in our databases
• Role-based access control – only authorised staff may access user data
• Round-the-clock security monitoring (24/7) with intrusion detection systems
• Periodic security audits conducted by independent third parties
• Mandatory information security training for all staff who handle user data
• A comprehensive incident response plan in the event of any data breach

While we take all reasonable steps to protect your data, no system can be fully guaranteed against cyber threats. In the event of a data breach affecting you, we will notify you within the timeframe required by applicable law.

07 Your Rights as a User

As a 21hut member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact our data protection team. We will process your request within 30 business days. No fee is charged for reasonable requests.

08 Data Retention Period

21hut retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law.

• Active account data: Retained for the duration your account is active and for 5 years after account closure for audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and tax legislation.
• KYC Documents: Retained for 5 years after the business relationship ends to comply with anti-money laundering requirements.
• Technical & security logs: Retained for 12 months for security investigation and troubleshooting purposes.
• Support communication data: Retained for 2 years after a support ticket is resolved.

Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures, unless required for an ongoing investigation or legal proceedings.

09 Third-Party Links & Services

The 21hut platform may include integrations with third-party service providers such as payment processors and licensed game providers. Each provider maintains their own privacy policy.

21hut is not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of relevant third-party providers before submitting any personal information directly to them.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this website with a revised "Last Updated" date.

If significant changes occur that affect your privacy rights, we will provide clear notice via:

• In-platform notifications while you are logged in
• Notification email to your registered address
• Clear notices on the main page of our website

Your continued use of the 21hut platform after a revised Privacy Policy is published constitutes your acceptance of the updated terms.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.