Terms and Conditions 21hut – Complete Platform Usage Guide

01 Introduction & Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and 21hut ("Platform", "We" or "Company") that operates the website and services accessible via 21hut.net.

By accessing, registering for, or using any part of the 21hut platform — whether through a web browser or mobile app — you hereby acknowledge that you have read, understood, and agreed to be bound by this Agreement, along with the Privacy Policy and all other policies published from time to time.

This agreement takes effect from the date you register an account or begin using our services, whichever comes first. 21hut reserves the right to amend these terms at any time, and changes will take effect immediately upon publication on our website.

02 Member Registration & Eligibility

To register and use 21hut's services, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not residing in a jurisdiction that prohibits or restricts online gambling activities.
• Not an individual who has been previously blacklisted or suspended by 21hut.
• Not currently enrolled in a self-exclusion program on any related gambling platform.

Each user is only permitted to hold one account only. Multiple account ownership is strictly prohibited and will result in the closure of all associated accounts along with the forfeiture of any accumulated balances or bonuses.

During registration, you are required to provide truthful, accurate, and complete information. 21hut reserves the right to request identity verification documents (KYC) at any time, including copies of your ID, utility bills, or other supporting documents for account verification purposes.

KYC verification is mandatory before your first withdrawal is processed. This is a standard security measure we implement to protect all members from fraud and money laundering.

03 Account Security & User Responsibilities

You are solely responsible for keeping your login credentials confidential, including your username and password. 21hut will never ask for your password via email, live chat, or any other communication channel.

• Use a strong, unique password that is not used on any other platform.
• Do not share your account information with anyone, including family members.
• Always log out of your account after each session on a shared device.
• Contact our customer support immediately if you suspect any unauthorised activity on your account.
• Enable two-factor authentication (2FA) for an additional layer of security whenever available.

21hut uses 256-bit SSL encryption on all pages and transactions. Our monitoring system operates around the clock to detect any suspicious access attempts. However, account security also depends on the precautions you take personally.

If you suspect your account has been accessed without authorization, report it to our support team as soon as possible. We will investigate the matter and take appropriate action to secure your account.

04 Deposits & Fund Withdrawals

21hut supports a wide range of popular payment methods in Malaysia, including FPX, local e-wallets, DuitNow QR, and bank cards. All deposit transactions are processed instantly, while withdrawals are processed within the designated timeframe.

Deposit Terms:

• Minimum deposit: RM 30 per transaction.
• The maximum deposit amount depends on the selected payment method.
• Only payment methods in your own name are accepted — third-party payments are not permitted.
• 21hut is not responsible for delays caused by payment processors.

Withdrawal Terms:

• Minimum withdrawal: RM 50 per transaction.
• KYC verification must be completed before your first withdrawal is approved.
• Bonus funds must meet the specified rollover requirements before withdrawals are permitted.
• Withdrawals are only permitted to a bank account bearing the same name as your 21hut account.
• Withdrawal requests are typically processed within 1 to 3 business days.

05 Bonuses, Promotions & Rollover Requirements

21hut offers a wide variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, weekly promotions, and a loyalty program. Each promotion has specific terms and conditions that must be followed.

• Bonuses cannot be withdrawn directly — they must be played through in accordance with the specified rollover requirements.
• Rollover requirements are typically expressed as a multiple of the bonus amount received (e.g., 20x means you must wager 20 times the bonus value).
• Each game may have a different rollover contribution rate.
• Bonuses obtained through dishonest means or fraud will be cancelled immediately.
• 21hut reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Only one promotional bonus may be used at a time unless otherwise stated.

Members found abusing the bonus system — including using multiple accounts to claim the same bonus or placing opposing bets to meet rollover requirements — will have their accounts terminated and all associated funds forfeited.

06 Game Rules & Outcomes

All games offered on the 21hut platform operate using a certified Random Number Generator (RNG) that is independently audited by qualified third parties. This ensures that every game outcome is truly random and fair.

• Game results displayed on the platform are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game, 21hut reserves the right to void the round in question and refund the player's original bet.
• Any attempt to hack, manipulate, or disrupt the gaming system will result in immediate account termination and legal action.
• The use of automated software, bots, or any unauthorized assistance tools is strictly prohibited.

For Live Casino games with real dealers, the results given by the dealer are final. Any disputes related to live games must be reported within 24 hours after the gaming session ends.

07 Responsible Gaming

21hut cares about the well-being of every member. We provide a range of self-management tools to help you play responsibly and stay in control.

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your budget.
• Loss Limit: Set a maximum loss amount you are comfortable with over a given period.
• Session Limit: Limit your playing time for each session.
• Self-Exclusion: Temporarily suspend your account if you feel you need a break.
• Self-Exclusion: An option to permanently close your account for individuals who feel that gaming has become a problem.

If you or someone you know needs help with a gambling problem, please contact our support team or visit the Responsible Gaming us for more information and available support resources.

08 Privacy Policy & Data Protection

21hut is committed to protecting your privacy. All personal information you provide is collected, stored, and processed in accordance with our Privacy Policy, which can be read in full on the Privacy Policy.

• Your personal information will not be sold, rented, or shared with third parties without your consent, except where required by law.
• Your data is stored on servers protected with encryption and strict access controls.
• You have the right to request a copy of your personal data or request its deletion, subject to our legal obligations.
• We use cookies to improve user experience and for internal analytics purposes.

09 Prohibitions & Restricted Activities

The following activities are strictly prohibited on the 21hut platform and will result in immediate action, including account termination:

• Opening or using more than one account under your own name or using another person's identity.
• Using funds obtained through illegal activities to make deposits.
• Colluding with other players to manipulate game outcomes.
• Using bots, automated scripts, or any tools that provide an unfair advantage.
• Exploiting any bugs or technical vulnerabilities found in the system.
• Harassing, threatening, or behaving inappropriately toward staff or other members.
• Registering on behalf of a minor or allowing a minor to use your account.

10 Liability Cap & Disclaimer

21hut services are provided on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, we cannot guarantee a completely uninterrupted service.

• 21hut is not liable for any losses arising from technical disruptions, network failures, or circumstances beyond our control.
• We are not responsible for any financial losses incurred by members as a result of gaming activity.
• 21hut's maximum liability to any member shall not exceed the total net deposits made by that member over the preceding 12 months.
• 21hut makes no guarantee that any particular game will result in wins.

Use of the 21hut platform is at your own risk. Please ensure you fully understand the risks involved in gambling before joining any game.

11 Account Suspension & Termination

21hut reserves the right to suspend or terminate any member's account for the following reasons:

• Violation of any section of these terms and conditions.
• Identity fraud or providing false information during registration.
• Activities suspected to be related to money laundering or financing of illegal activities.
• Abuse of the bonus or promotions system.
• Requests from relevant authorities or law enforcement agencies.

If your account is terminated for legitimate reasons and not due to a breach of terms, your valid cash balance (excluding bonuses that have not met the rollover requirements) will be returned to you once the investigation is complete.

You may also close your account at any time by contacting our customer support team. Account closure requests will be processed within 3 to 5 business days.

12 Terms Amendment & Governing Law

21hut reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon publication on our website.

We will endeavour to provide reasonable notice of any significant changes via your registered email or in-platform notifications. Continued use of the platform after amendments are published will be considered acceptance of the revised terms.

• These terms and conditions are governed by applicable laws.
• Any disputes arising from the use of the 21hut platform should first be resolved through consultation.
• If a dispute cannot be resolved through negotiation, it will be referred to binding arbitration.